What to do when a baggage issue happens

If your baggage or its contents are damaged, follow these steps to file a claim:

1. Document the damage
   • Take clear photos showing the damage to your baggage and belongings.
   • Write a detailed description of what’s broken or damaged.
2. Report the issue before leaving the airport
   • Find your airline’s baggage service desk.
   • Fill out the necessary forms, like a Property Irregularity Report (PIR).
3. Save all receipts
   • Keep receipts of repairs or replacement items to support your claim.
   • These documents help ensure reimbursement or compensation.

Deadlines to file a baggage claim with the airline

If your baggage is lost, delayed, or damaged, you must file a claim within the airline’s deadline to be eligible for compensation, a refund, or reimbursement.

• Damaged baggage – File a claim within 7 days of receiving your baggage.
• Delayed baggage on international flights – File a claim within 21 days of receiving your baggage.
• Delayed baggage on flights within Canada – File a claim as soon as possible, but no later than the deadline in the airline’s tariff (policy).
• Lost baggage (not returned within 21 days) – File a claim as soon as the airline officially considers your baggage lost.

The airline could deny your claim if you do not submit a claim within these deadlines.

Remember to keep copies of your baggage information, baggage tags, and receipts or documents for any expenses related to your baggage claim.

Contact the airline to make a baggage claim.

Related links

• Baggage Requirements for Domestic Services: A Guide explains what airlines must do to meet baggage requirements of the Air Passenger Protection Regulations for domestic services.
• Airline obligations for lost, damaged or delayed baggage are set out in the Montreal Convention and the Air Passenger Protection Regulations.