No, your case resolution and any exchange of information or documents will be done electronically.

No. Submitting an air travel complaint to the Canadian Transportation Agency does not cost anything.

No, you can complete the complaint form and any actions required during the complaint resolution process. You can have a friend, family member, representative or lawyer submit your complaint form. But you and anyone included in your complaint must have experienced the flight incident raised in the complaint.

Yes, if you have their consent. Parents or legal guardians do not require consent to act on behalf of their minor children.

To submit an air travel complaint with the Canadian Transportation Agency, your flight must have been to, from or within Canada, including connecting flights. This includes cancelled flights or connecting flights outside of Canada.

For flights outside Canada, you can contact agencies that play a role similar to that of the Canadian Transportation Agency in other countries or regions, such as:

• United States of America: Department of Transportation (DOT)
• Europe: National Enforcement Bodies (NEB)  and Air passenger rights - Your Europe

You can check the status of your complaint online: Case Status Tool.

The process applies to all air travel complaints, including active complaints that have already been submitted to the Canadian Transportation Agency.

• You do not have to submit a new complaint
• The new process does not impact the compensation or other entitlements that you may be owed