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Government of Canada Crest - Canadian Transportation Agency

Air Passenger Protection

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Tickets, tariffs and reservations

Tickets

Airlines sometimes charge fees for passengers to change their flights and travel dates. These extra costs are based on:

  • type of ticket purchased
  • availability of new flights
  • cost of new flights plus applicable taxes and fees

Fares and flights change constantly. They are guaranteed only after full payment.

Whenever you buy an airline ticket, review the details carefully to ensure:

  • your name is spelled correctly and matches your passport and other travel documents
  • the flight dates, times, and destinations are correct

All-inclusive air price advertising

Air travel advertising through any media must display airline ticket prices in an all-inclusive format for travel within or originating from Canada.

Air travel price advertising directed at the public must include:

  • the total price including all taxes, fees and charges that a consumer must pay to get the air service
  • a minimum level of description of the air service offered, including:
    • the points of origin and destination
    • whether the service is one-way or round trip
    • limitations on booking or travel availability periods
  • access to a breakdown of the taxes, fees and charges and any optional services offered for a fee or charge

Any concerns can be sent to the CTA at conformite-compliance@otc-cta.gc.ca.

Resources

Tariffs

Carefully read the tariff, particularly those sections related to check-in, advance seat selection, baggage fees and penalties. You can find a copy of the tariff on the airline’s website or by contacting the airline’s customer service department.

Reservations

A reservation records your booked flights with the airline. It doesn’t automatically allow you to travel. Once the airline receives payment, it issues a ticket linked to your reservation, enabling you to travel.

Whether you made your reservation through a travel agency, tour operator, or online service (like Expedia or Travelocity), review the details carefully. Ensure:

  • your name is spelled correctly and matches your passport exactly
  • the flight dates, times, and destinations are correct
  • you have received an airline confirmation number for your booking (especially if booked through a third party)

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