Notice
CTA web services will be intermittently down Wednesday, June 10, 2026, between 6 p.m. and 10 p.m. (ET) for preventive maintenance. This ensures the ongoing protection of the CTA data and systems. If you are planning on submitting an Air travel complaint form online, we recommend doing so before or after this time period. If you choose to submit a form during the server maintenance period, there's a risk that the information may not be received properly. Please note that you will receive an email confirmation if your form is submitted successfully.
How to contact the airline
Before you can make a complaint with the Canadian Transportation Agency, you must contact the airline in writing first and give them 30 days to reply.
If your claim remains unresolved after 30 days, you can make a complaint to the Canadian Transportation Agency.
You will need to submit proof that you contacted the airline in writing.
Airline contact information
If you booked a Sunwing vacation package on or after May 29, 2025
Please note that effective May 29, 2025, Sunwing Vacations flights are operated by WestJet Airlines.
Passengers submitting complaints about their Sunwing Vacation flight disruption are asked to review their documents and ensure they file complaints with WestJet, rather than the tour operator (Sunwing).
- Air Canada
- Air France
- Air Transat
- American Airlines
- British Airways
- China Eastern
- Delta
- Etihad
- Flair
- Iberia
- KLM
- Lufthansa
- Porter
- Royal Air Maroc
- Turkish Airlines
- United Airlines
- WestJet
For all other airlines, please review their website directly.