Notice
CTA web services will be intermittently down Wednesday, June 10, 2026, between 6 p.m. and 10 p.m. (ET) for preventive maintenance. This ensures the ongoing protection of the CTA data and systems. If you are planning on submitting an Air travel complaint form online, we recommend doing so before or after this time period. If you choose to submit a form during the server maintenance period, there's a risk that the information may not be received properly. Please note that you will receive an email confirmation if your form is submitted successfully.
Preparing for accessible travel
Persons with disabilities have a right to barrier-free travel.
Visit our Take charge of your travel page. This resource outlines accommodations airlines must offer to help your barrier-free travel.
It is always a good idea to plan your trip ahead of time so you can:
- determine how to get help if you need it along the way
- get more information about your options
- ensure that the airline has enough time to provide the services you need
Your preparations will make your travel easier and more enjoyable.
For more information on the rights of persons with disabilities while travelling, visit our Accessible Transportation page.