Proof of contact with the airline

What is accepted as contact in writing

You must provide proof that you contacted the airline in writing.

Accepted as proof:

• digital copies, screenshots, or photos of:
  • an email to the airline’s customer service department
  • your complaint through their online complaint form or the confirmation message that it has been received
  • an online chat with the airline’s customer service chat feature
  • a message on the airline’s social media that includes a reply about your case

Not accepted as proof:

• a verbal description of a conversation
• a message you read
• an audio or video recording of a conversation, call, or message

Airline contact information

• Air Canada
• Air France
• Air Transat
• American Airlines
• British Airways
• China Eastern
• Delta
• Etihad
• Flair
• Iberia
• KLM
• Lufthansa
• Porter
• Royal Air Maroc
• Sunwing
• Turkish Airlines
• United Airlines
• WestJet

For all other airlines, please review their website directly.