Notice
CTA web services will be intermittently down Wednesday, March 11, 2026, between 6 p.m. and 10 p.m. (ET) for preventive maintenance. This ensures the ongoing protection of the CTA data and systems. If you are planning on submitting an Air travel complaint form online, we recommend doing so before or after this time period. If you choose to submit a form during the server maintenance period, there's a risk that the information may not be received properly. Please note that you will receive an email confirmation if your form is submitted successfully.
The Canadian Transportation Agency (CTA) processes air travel complaints and settles disputes between passengers and airlines. It can order compensation, refunds, or reimbursements when airlines fail to meet their obligations. The CTA also addresses accessibility issues for persons with disabilities.
Most requested
When you experience an air travel issue
Air travel issues within the CTA’s jurisdiction
You may be eligible to file an air travel complaint with the CTA for issues that involve flights to, from, and within Canada, including connecting flights.
Air travel issues outside the CTA’s jurisdiction
Other organizations may be able to help with air travel issues outside CTA’s jurisdiction.
