The Canadian Transportation Agency (CTA) processes air travel complaints and settles disputes between passengers and airlines. It can order compensation, refunds, or reimbursements when airlines fail to meet their obligations. The CTA also addresses accessibility issues for persons with disabilities.
Most requested
When you experience an air travel issue
Air travel issues within the CTA’s jurisdiction
You may be eligible to file an air travel complaint with the CTA for issues that involve flights to, from, and within Canada, including connecting flights.
Air travel issues outside the CTA’s jurisdiction
Other organizations may be able to help with air travel issues outside CTA’s jurisdiction.
